Your employees can't see a family doctor. We fix that in 48 hours.

Every Mindstride member is assigned a dedicated Patient Care Coordinator — a real person whose job is to know your file. They handle requests during business hours, triage what's urgent, and connect you with the right clinician.

For after-hours requests, urgent needs, and times when coordinator capacity is full, we partner with a network of clinicians available around the clock. Your coordinator hands off the file directly; you don't start over.

The 48-hour commitment is how these two work together. Most requests are resolved much faster.

They open the app and request care. Our after-hours network of clinicians responds — same 48-hour window, same clinical quality, same documentation back to your Mindstride coordinator so continuity is preserved.

This is what “continuous, not ticket-based” means in practice. A Sunday 2am call doesn't become a Monday 9am voicemail. Your employee is seen overnight; their Patient Care Coordinator picks up the thread Monday morning already informed.

The Patient Care Coordinator is a trained clinical professional assigned to your team who handles continuity for every Mindstride member they support.

Their job is continuity. They know your history, your ongoing conditions, your preferences, your previous interactions. Every physician and specialist who sees you through Mindstride reads their notes first. That's the difference between virtual care and a rotating call-center — your coordinator is the single point of clinical context that makes every subsequent interaction better than the last.

Mindstride is an employer-funded benefit that sits alongside your existing coverage — it doesn't replace your health insurance, your EAP, or your benefits administrator.

In practice: employees use Mindstride for primary care access, mental health continuity, chronic condition management, and any situation where the public system's wait times create a gap. They use your existing coverage for hospital care, prescription coverage, and specialist procedures. The two systems don't compete — Mindstride is the layer that makes the rest of your benefits actually get used.

You sign a 90-day pilot agreement. Your team gets full access from day one. At 90 days, we measure utilization — the percentage of your employees who engaged with Mindstride at least once.

If utilization is below 20%, we refund every dollar you paid. No fine print, no exit fee, no service-as-a-courtesy clause. You pay for performance. If the product doesn't work for your team, it doesn't cost you anything to have tried.

The guarantee exists because we've built a product employees actually use — over 20% utilization is the floor we hold ourselves to, not a stretch goal.

Prescriptions are handled directly by the physician during the virtual visit — sent electronically to the employee's preferred pharmacy.

For specialists and procedures that require in-person care, your Patient Care Coordinator facilitates the referral.

For employers on our In-Person tier, we operate a physical clinic in Ottawa for members who prefer — or require — face-to-face care.

Three differences that matter:

The Patient Care Coordinator. Direct-to-consumer platforms assign you to whoever's available. Mindstride assigns you to a coordinator who knows your file. That continuity is the difference between virtual urgent care and actual primary care.

The employer contract. Mindstride is built for employers from day one — the pricing, the reporting, the PIPEDA architecture, the utilization guarantee. Direct-to-consumer platforms offered to employers as an afterthought can't make those commitments cleanly.

The clinical leadership. Dr. Kwadwo Kyeremanteng is a practicing ICU physician who designed the clinical model for what employers actually need to prevent — not what the consumer market wants to buy. That's the difference between optimizing for conversion and optimizing for outcomes.